Refund policy

Given the artisanal and limited nature of our products and creations, we encourage mindful purchases, all sales are final.
We do not accept returns, exchanges, or refunds unless the product arrives damaged or incorrect.

Damaged or Incorrect Items

If your order has been damaged in transit, or you have received the wrong item, please contact us within 5 days of delivery at:
sales@maisonnatalienoor.com

Please include your order number, photos of the item(s) and packaging(s), and a brief description of the issue. We will respond promptly to resolve it with care and attention.

Cancelation Policy

Should you wish to cancel your order, you may do so within 30 minutes of placing it.
Cancellations can be requested in the following ways:

• By sending us a direct message through WhatsApp +971 50 288 7416
  
• By sending us an email at: sales@maisonnatalienoor.com

At Maison Natalie Noor, every interaction reflects our commitment to excellence.
Should you have any questions or require assistance, our team is always available to ensure your experience is nothing short of exceptional.