At Maison Natalie Noor, we take great care to ensure your experience reflects the elegance and precision with which each of our products is crafted. Below is our shipping and returns policy, designed to offer a seamless and thoughtful service.
Shipping
Domestic and International Shipping
We offer both domestic and international shipping to ensure our creations reach you, wherever you are.
All shipments are carefully packaged to maintain the quality and integrity of our products.
Processing Time: Orders are typically processed within 2-3 business days.
Shipping Time:
Domestic: 2-5 business days
International: 5-10 business days (subject to customs clearance)
Shipping from Production Sources
Please be advised that certain items within a single order may be dispatched separately, as they are shipped directly from their respective manufacturing locations. This practice is implemented to minimize our environmental footprint and support sustainable production. The total amount charged at checkout will remain unaffected by multiple shipments. However, please note that customs duties or import taxes may apply depending on the destination country's regulations, and the recipient shall be solely responsible for any such charges incurred.
Shipping Restrictions
Due to customs regulations and import complexities - particularly concerning the shipment of fragrances - we are unable to ship to certain countries. Fragrances are often classified as hazardous materials because they contain alcohol, making them subject to strict air transport and customs restrictions in many regions. If your country does not appear in the list of available shipping destinations at checkout, we regret that we are currently unable to process direct shipments to that location. However, we welcome you to contact us at sales@maisonnatalienoor.com, and we will do our utmost to explore possible alternatives or provide further assistance.
Luxury Packaging and Tracking
Each order is wrapped in our signature packaging, creating an unboxing experience as luxurious as the product itself. Tracking information will be provided once your order has been dispatched.
Returns and Exchange
Given the artisanal and limited nature of our products and creations, we encourage mindful purchases,
all sales are final.
We do not accept returns, exchanges, or refunds unless the product arrives damaged or incorrect.
Damaged or Incorrect Items
If your order has been damaged in transit, or you have received the wrong item, please contact us within
5 days of delivery at:
care@maisonnatalienoor.com
Please include your order number, photos of the item and packaging, and a brief description of the issue. We will respond promptly to resolve it with care and attention.
At Maison Natalie Noor, every interaction reflects our commitment to excellence.
Should you have any questions or require assistance, our team is always available to ensure your experience is nothing short of exceptional.